Support

We keep things simple. If something’s off, we’ll make it right.

Here’s everything you need to know.

Our Happiness Guarantee

At Salt Projects, we stand by our products.

Every order is backed by our 100% Happiness Guarantee.

If something arrives damaged, defective, or not quite right, we’ll replace it or refund it—no hassle.

Just reach out and we’ll take care of it.

Production & Shipping

Each piece is made to order.

Orders are processed within 12 hours of purchase. From there, your piece is carefully framed, packed, and prepared for shipment.

Production time:

1–3 business days

Estimated shipping times:

U.S.: 2–3 days
Canada: 3–5 days
EU & UK: 5–8 days
Rest of world: 3–8 days

Shipping estimates exclude weekends and holidays.

Returns & Replacements

Every SALT PROJECTS print is quality guaranteed. If your order arrives damaged, defective, or incorrect, contact us through our CONTACT page within 14 days of delivery with photos and we will send a replacement. For change of mind returns, we offer store credit within 14 days of delivery. Items must be returned unused in original packaging. Full details on our Returns and Refunds page.