Support

We keep things simple. If something’s off, we’ll make it right.

Here’s everything you need to know.

At Salt Projects, we stand by our products.

Every order is backed by our 100% Happiness Guarantee.

If something arrives damaged, defective, or not quite right, we’ll replace it or refund it—no hassle.

Just reach out and we’ll take care of it.

Each piece is made to order.

Orders are processed within 12 hours of purchase. From there, your piece is carefully framed, packed, and prepared for shipment.

1–3 business days

U.S.: 2–3 days
Canada: 3–5 days
EU & UK: 5–8 days
Rest of world: 3–8 days

Shipping estimates exclude weekends and holidays.

Because each piece is made to order, we don’t accept general returns.

But if there’s an issue with your order, we’ll make it right under our Stoke Guarantee.

Questions? Reach out anytime.
youremail@email.com

We typically respond within 24 hours.

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